We Answer Calls and Book Appointments 24/7

We Answer Calls and Book Appointments 24/7

We Answer Calls and Book Appointments 24/7

Callura answers every call, verifies insurance, and books appointments directly into your PMS, recovering revenue your front desk can’t capture. No hold times. No voicemail.

Callura answers every call, verifies insurance, and books appointments directly into your PMS, recovering revenue your front desk can’t capture. No hold times. No voicemail.

A free, 15-minute walkthrough with a founder. Add your website when booking if you’d like a tailored demo.

Partners Powered by Callura

Partners Powered by Callura

Hear Your Future AI in Action

Hear Your Future AI in Action

Inbound Call

Outbound Call

Missed Calls

A missed call can mean a missed patient

At $4,000 patient lifetime value and 30% booking intent, each missed call represents $1,200 in potential lifetime revenue, assuming the caller becomes a new patient and is not recovered later.

Illustrative opportunity: $4,000 × 30% = $1,200 per missed call.

Hold Time

A busy front desk should not mean a long wait

When callers wait on hold or reach voicemail, some try another practice. Callura handles simultaneous calls so patients can get answers and book while your team focuses on people in the office.

Answer more calls. Give your front desk room to focus.

Inbound Call

Outbound Call

Missed Calls

A missed call can mean a missed patient

At $4,000 patient lifetime value and 30% booking intent, each missed call represents $1,200 in potential lifetime revenue, assuming the caller becomes a new patient and is not recovered later.

Illustrative opportunity: $4,000 × 30% = $1,200 per missed call.

Hold Time

A busy front desk should not mean a long wait

When callers wait on hold or reach voicemail, some try another practice. Callura handles simultaneous calls so patients can get answers and book while your team focuses on people in the office.

Answer more calls. Give your front desk room to focus.

THE MISSED-CALL OPPORTUNITY

What are missed calls worth to your practice?

400 missed calls × 30% booking intent × $4,000 patient lifetime value = $480,000 in potential lifetime revenue. Even at one-fifth of that estimate, the opportunity is $96,000.

Illustrative assumptions, not guaranteed results or monthly revenue. Assumes unique prospective patients who convert and are not recovered later. We can calculate a scenario using your practice’s own data.

THE MISSED-CALL OPPORTUNITY

What are missed calls worth to your practice?

400 missed calls × 30% booking intent × $4,000 patient lifetime value = $480,000 in potential lifetime revenue. Even at one-fifth of that estimate, the opportunity is $96,000.

Illustrative assumptions, not guaranteed results or monthly revenue. Assumes unique prospective patients who convert and are not recovered later. We can calculate a scenario using your practice’s own data.

Core Capabilities Built for Healthcare Practices

24/7

Inbound Calls

Answers in under two seconds. No hold music, no voicemail, no missed revenue, even at 2 a.m. on a Sunday.

Multi-Channel

Follow-Up

Automates calls, texts, and emails. Handles appointment reminders, recall sequences, and re-engagement without manual effort.

Outbound

Calls

Calls back missed callers within minutes. Automatically reactivates no-shows and lapsed patients, without your staff lifting a finger.

Call Analytics &

Insights

See exactly what happened on every call: booked, transferred, lost, and why. Identify patterns your front desk can't track.

Intelligent

Qualification

Understands why patients are calling, whether it's a new appointment, reschedule, billing, or emergency. No phone trees.

Deep PMS/CRM

Integration

Log calls, trigger workflows, and sync data across your systems

Insurance +

Booking

Checks insurance eligibility in real time, then books directly into your calendar using real availability. Verified, booked, and confirmed.

HIPAA +

Security

Built with industry leading healthcare-grade security, encryption, and privacy controls.

24/7

Inbound Calls

Answers in under two seconds. No hold music, no voicemail, no missed revenue, even at 2 a.m. on a Sunday.

Multi-Channel

Follow-Up

Automates calls, texts, and emails. Handles appointment reminders, recall sequences, and re-engagement without manual effort.

Outbound

Calls

Calls back missed callers within minutes. Automatically reactivates no-shows and lapsed patients, without your staff lifting a finger.

Call Analytics &

Insights

See exactly what happened on every call: booked, transferred, lost, and why. Identify patterns your front desk can't track.

Intelligent

Qualification

Understands why patients are calling, whether it's a new appointment, reschedule, billing, or emergency. No phone trees.

Deep PMS/CRM

Integration

Log calls, trigger workflows, and sync data across your systems

Insurance +

Booking

Checks insurance eligibility in real time, then books directly into your calendar using real availability. Verified, booked, and confirmed.

HIPAA +

Security

Built with industry leading healthcare-grade security, encryption, and privacy controls.

INSURANCE VERIFICATION NEW

Insurance Verified. Appointment Booked. One Call.

New patients ask about insurance before they book. Callura checks their eligibility in real time and books the visit before they hang up, day or night. No callbacks, no portal logins for your team.

  • Real-time eligibility check through Stedi, a HIPAA-compliant clearinghouse
  • In-network status, based on the plans your practice accepts
  • Booked into your PMS, with the result saved for your team
Sarah M.Delta Dental PPO · #DD-48201
Active
Annual maximum$1,500 · $1,180 left
Deductible$50 · met
Preventive / Basic / Major100% / 80% / 50%
Last cleaning8 mo ago · due now
In networkYes
VERIFIED IN SECONDS · ILLUSTRATIVE
Results from 50+ clinics

Testimonials From Our Clients

Real feedback from healthcare practices using Callura to improve patient experience and front desk efficiency.

0:39
Slim DentalDental · Manhattan
$1M+a year generated for Slim Dental, the largest dental practice in Manhattan
“We’ve seen quantitative growth in both foot traffic and revenue. Bookings are up by 20%.”
Dr. Stephen Lim, D.D.S.Slim Dental · 3 locations
Read the case study →
Xanadu Med SpaMed spa
500+after-hours calls answered since April
“It is like having front desk support 24 hours a day.”
Mark KoepsellOwner/Operator, Xanadu Med Spa
Read the story →

How Calls Turn Into Appointments

Patient Reaches Out

Patient Reaches Out

Patients can reach Callura 24/7, even when your front desk is busy or closed.

Patients can reach Callura 24/7, even when your front desk is busy or closed.

Callura Handles the Call

Callura Handles the Call

Callura understands intent and responds naturally.
Questions answered. Insurance checked. Appointments booked.

Callura understands intent and responds naturally.
Questions answered. Insurance checked. Appointments booked.

Your Team Stays Informed

Your Team Stays Informed

Every interaction is logged automatically.
Staff sees updates in real time.

Every interaction is logged automatically.
Staff sees updates in real time.

Tailored to Your Practice

Every call follows your clinic’s rules, scripts, and escalation paths so patients get accurate, compliant responses every time.

What Really Changes When Clinics Use Callura

Area
Without Callura
With Callura
What to measure
Missed Calls

Calls can go unanswered when your front desk is busy, at lunch, or closed. Some callers try another practice before your team can respond.

Callura answers calls around the clock and can book directly into your PMS or calendar, with staff handoff when needed.

Answer rateShare of incoming calls answered
Follow-Up

When follow-up depends on a busy front desk, callbacks can be delayed and prospective patients may move on.

Automated follow-up helps your team reconnect with callers and sends SMS confirmations and follow-up messages.

Follow-upTime from a missed call to the next contact
Staff Time

Routine questions and scheduling compete with check-ins, patient support, and other front desk responsibilities.

AI voice agents handle routine questions and scheduling using your practice’s services and booking rules, giving staff more time for patients.

Staff timeTime spent on routine calls and scheduling
Reactivation

Patient recall can fall behind when staff are focused on daily call volume and in-office care.

Callura supports patient reactivation outreach and can book available appointments using your practice’s approved workflow.

BookingsAppointments from patient reactivation
Hold Time

When callers wait on hold, some hang up before their questions are answered or an appointment is booked.

Callura handles simultaneous calls so patients can get help while your front desk is assisting someone else.

Wait timeTime callers wait for help
Visibility

Without a shared record of call outcomes, it can be difficult to track bookings, transfers, and follow-up needs.

Review call records, transcripts, and outcomes in one dashboard so your team can see what happened and what needs attention.

OutcomesBookings, transfers, and follow-up needs

See what missed calls could mean for your practice

Your opportunity depends on missed-call volume, booking intent, patient conversion, and lifetime value. Talk to a founder and we’ll walk through your practice’s numbers in 15 minutes. Estimates describe potential lifetime revenue, not guaranteed results or monthly revenue.

Healthcare-First Security With HIPAA Compliance at the Core

Designed to protect patient information with healthcare-grade security and strict HIPAA-aligned privacy controls.

Is Callura HIPAA compliant?

Where is patient data stored?

Why does HIPAA compliance matter for AI voice?

What happens to call recordings and transcripts?

Does Callura sign Business Associate Agreements (BAAs)?

How does Callura protect patient data and PHI?

Is patient data ever sold?

HIPAA compliant badge

Is Callura HIPAA compliant?

Where is patient data stored?

Why does HIPAA compliance matter for AI voice?

What happens to call recordings and transcripts?

Does Callura sign Business Associate Agreements (BAAs)?

How does Callura protect patient data and PHI?

Is patient data ever sold?

HIPAA compliant badge

How We Protect Patient Data

Callura is designed to safeguard patient data without exposing your practice to risk.

AES-256 Encryption at Rest.

Patient data encrypted using bank-grade cryptographic standard

AES-256 Encryption at Rest.

Patient data encrypted using bank-grade cryptographic standard

AES-256 Encryption at Rest.

Patient data encrypted using bank-grade cryptographic standard

TLS 1.2 Encryption in Transit

All data transmission secured with modern transport encryption

TLS 1.2 Encryption in Transit

All data transmission secured with modern transport encryption

Role-Based Access Controls

Least-privilege permissions limit data access to authorized users only

Role-Based Access Controls

Least-privilege permissions limit data access to authorized users only

Audit Logging

Complete access logs for every interaction with patient data

Audit Logging

Complete access logs for every interaction with patient data

Secure Data Retention

Configurable retention policies with controlled deletion procedures

Secure Data Retention

Configurable retention policies with controlled deletion procedures

Incident Response

Defined procedures for detecting, reporting, and resolving security events

Incident Response

Defined procedures for detecting, reporting, and resolving security events

Frequently Asked Questions

Quick answers to the most common questions about our services.

About Callura

About Callura

What is Callura?

Callura is an AI virtual assistant (often called an AI receptionist) for dental practices and other appointment-based healthcare practices. Its AI voice agents answer every call 24/7, verify insurance eligibility, book appointments directly into your practice management system, and send SMS confirmations. Callura works with more than 50 clinics and was founded by Brandon Kim (Northwestern) and Alan Kim (Columbia). Med spas have their own page at calluravoice.ai/med-spas.

How does Callura work?

Callura’s AI voice agents answer calls 24/7, check availability, book or reschedule appointments, and verify insurance eligibility in a single phone call. We connect to your existing PMS and calendars and send SMS confirmations and follow-up messages. When a caller needs a person, Callura transfers them to your front desk or leaves a note in your dashboard if nobody is available.

Is Callura an answering service?

No. Most answering services are shared operators working from a script: they take messages and, with access to your system, can book simple appointments. Callura is trained on your own services and policies, so it answers patients’ questions in depth, books the appointment during the call directly in your PMS or calendar, and sends an SMS confirmation. Calls that need a person are transferred to your team with the details already collected.

Who is Callura for?

Callura is built for dental practices, from single offices to multi-location groups, and for other healthcare practices that book appointments by phone. It helps most when calls go unanswered during busy hours, lunch, after hours, or on weekends. Running a med spa? See Callura for med spas.

What is Callura?

Callura is an AI virtual assistant (often called an AI receptionist) for dental practices and other appointment-based healthcare practices. Its AI voice agents answer every call 24/7, verify insurance eligibility, book appointments directly into your practice management system, and send SMS confirmations. Callura works with more than 50 clinics and was founded by Brandon Kim (Northwestern) and Alan Kim (Columbia). Med spas have their own page at calluravoice.ai/med-spas.

How does Callura work?

Callura’s AI voice agents answer calls 24/7, check availability, book or reschedule appointments, and verify insurance eligibility in a single phone call. We connect to your existing PMS and calendars and send SMS confirmations and follow-up messages. When a caller needs a person, Callura transfers them to your front desk or leaves a note in your dashboard if nobody is available.

Is Callura an answering service?

No. Most answering services are shared operators working from a script: they take messages and, with access to your system, can book simple appointments. Callura is trained on your own services and policies, so it answers patients’ questions in depth, books the appointment during the call directly in your PMS or calendar, and sends an SMS confirmation. Calls that need a person are transferred to your team with the details already collected.

Who is Callura for?

Callura is built for dental practices, from single offices to multi-location groups, and for other healthcare practices that book appointments by phone. It helps most when calls go unanswered during busy hours, lunch, after hours, or on weekends. Running a med spa? See Callura for med spas.

Results and pricing

Results and pricing

What results do practices see with Callura?

Callura generates over $1M a year for Slim Dental, the largest dental practice in Manhattan. At another dental practice, Callura picked up 681 calls the team couldn’t get to: 70 were new patients, and 51 of them booked. Mark Koepsell, owner of Xanadu Med Spa, reports $250K+ in new-client revenue in 3 months. Results vary by practice.

Can we try Callura before committing?

Yes. We build a free demo AI virtual assistant trained on your services, hours, and FAQs, then walk you through it on a short call so you can hear exactly how it would answer your patients.

How fast can we get live?

Callura goes live in under one week and requires less than two hours of your team’s time. Share your scheduling rules, services, and FAQs. We configure your AI voice agents, connect your PMS and calendars, and test the workflow before launch.

How much does Callura cost?

Callura’s pricing depends on your call volume, number of locations, and integrations, so we quote each practice after a short call. There’s no hardware to buy, and setup takes under one week. Talk to a founder for a quote based on your practice’s numbers.

What results do practices see with Callura?

Callura generates over $1M a year for Slim Dental, the largest dental practice in Manhattan. At another dental practice, Callura picked up 681 calls the team couldn’t get to: 70 were new patients, and 51 of them booked. Mark Koepsell, owner of Xanadu Med Spa, reports $250K+ in new-client revenue in 3 months. Results vary by practice.

Can we try Callura before committing?

Yes. We build a free demo AI virtual assistant trained on your services, hours, and FAQs, then walk you through it on a short call so you can hear exactly how it would answer your patients.

How fast can we get live?

Callura goes live in under one week and requires less than two hours of your team’s time. Share your scheduling rules, services, and FAQs. We configure your AI voice agents, connect your PMS and calendars, and test the workflow before launch.

How much does Callura cost?

Callura’s pricing depends on your call volume, number of locations, and integrations, so we quote each practice after a short call. There’s no hardware to buy, and setup takes under one week. Talk to a founder for a quote based on your practice’s numbers.

Calls and booking

Calls and booking

Can Callura handle all calls or work alongside our front desk?

Both. Many practices use Callura as backup for their front desk: it takes overflow, lunch, after-hours, and weekend calls. Others have it answer every call. You choose which calls the AI handles and when a caller should be transferred to your team, and we configure it around your workflows, scheduling rules, and systems.

How does Callura handle urgent or emergency calls?

Callura follows the emergency rules you set. It can transfer urgent callers to your on-call number or staff, or record the details in your Callura dashboard for immediate follow-up, so urgent patients don’t end up in a voicemail box.

Can Callura book across multiple locations?

Yes. Callura can answer for multiple locations and book into each location’s calendar using its own hours, providers, and rules. Slim Dental uses Callura across three locations.

Does Callura answer calls after hours and on weekends?

Yes. Callura answers 24/7, including nights, weekends, and holidays, and handles multiple callers at once. After-hours callers can book, reschedule, or cancel during the call instead of leaving a voicemail, and urgent calls follow your escalation rules.

Can Callura handle all calls or work alongside our front desk?

Both. Many practices use Callura as backup for their front desk: it takes overflow, lunch, after-hours, and weekend calls. Others have it answer every call. You choose which calls the AI handles and when a caller should be transferred to your team, and we configure it around your workflows, scheduling rules, and systems.

How does Callura handle urgent or emergency calls?

Callura follows the emergency rules you set. It can transfer urgent callers to your on-call number or staff, or record the details in your Callura dashboard for immediate follow-up, so urgent patients don’t end up in a voicemail box.

Can Callura book across multiple locations?

Yes. Callura can answer for multiple locations and book into each location’s calendar using its own hours, providers, and rules. Slim Dental uses Callura across three locations.

Does Callura answer calls after hours and on weekends?

Yes. Callura answers 24/7, including nights, weekends, and holidays, and handles multiple callers at once. After-hours callers can book, reschedule, or cancel during the call instead of leaving a voicemail, and urgent calls follow your escalation rules.

Transfers and messages

Transfers and messages

Can Callura transfer calls to a human?

Yes. Callura can transfer calls to your staff when a human is needed. This includes complex billing questions, special cases, escalations, or upset patients. You decide the transfer rules: who receives transfers, when, and in what order. Callura collects key details first so your staff picks up with context instead of starting from scratch.

Can Callura verify insurance eligibility?

Yes. Callura checks a caller’s insurance eligibility in real time through Stedi, a HIPAA-compliant healthcare clearinghouse, and books the appointment in the same phone call. It tells the patient whether their plan is active and whether you’re in network, based on the plans your practice accepts. With the benefits add-on, it can also share deductibles and maximums when the plan returns them. If coverage can’t be confirmed, Callura books by your rules and leaves your team a note.

Does Callura send text messages?

Yes. Callura sends an SMS confirmation after every booking, plus follow-up messages such as a booking link for callers who didn’t book or a callback notice when a transfer doesn’t connect. With agentic SMS, patients can also text your practice, and Callura answers their questions and books the appointment right in the thread.

What happens if the AI cannot handle a call?

If a call falls outside the AI’s training or requires human judgment, Callura transfers the call to your staff based on your escalation rules. You define what triggers a transfer and who receives it. The AI provides context to the human so they can pick up without starting over.

Can Callura transfer calls to a human?

Yes. Callura can transfer calls to your staff when a human is needed. This includes complex billing questions, special cases, escalations, or upset patients. You decide the transfer rules: who receives transfers, when, and in what order. Callura collects key details first so your staff picks up with context instead of starting from scratch.

Can Callura verify insurance eligibility?

Yes. Callura checks a caller’s insurance eligibility in real time through Stedi, a HIPAA-compliant healthcare clearinghouse, and books the appointment in the same phone call. It tells the patient whether their plan is active and whether you’re in network, based on the plans your practice accepts. With the benefits add-on, it can also share deductibles and maximums when the plan returns them. If coverage can’t be confirmed, Callura books by your rules and leaves your team a note.

Does Callura send text messages?

Yes. Callura sends an SMS confirmation after every booking, plus follow-up messages such as a booking link for callers who didn’t book or a callback notice when a transfer doesn’t connect. With agentic SMS, patients can also text your practice, and Callura answers their questions and books the appointment right in the thread.

What happens if the AI cannot handle a call?

If a call falls outside the AI’s training or requires human judgment, Callura transfers the call to your staff based on your escalation rules. You define what triggers a transfer and who receives it. The AI provides context to the human so they can pick up without starting over.

Security and data

Security and data

Are you HIPAA compliant and will you sign a BAA?

Yes. Callura is built for HIPAA-regulated healthcare use cases and supports secure handling of Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request. Our platform implements administrative, technical, and physical safeguards aligned with HIPAA standards. Patient data is never sold. See our Security page for details.

Will callers know they’re talking to an AI?

Callura sounds natural and follows your practice’s scripts and tone. If a caller asks whether they’re speaking with a real person, Callura says it’s an AI assistant and offers to transfer them to your team.

Can I customize what the AI says?

Yes. Callura is trained on your specific scripts, FAQs, services, and brand voice. You control how the AI greets callers, answers questions, and handles objections. We work with you during onboarding to get the tone and content right.

What data do you store from calls?

Callura stores call recordings, transcripts, and metadata (timestamps, duration, outcome). All data is encrypted at rest using AES-256 and in transit using TLS 1.2. You control retention periods, and data can be deleted upon request.

Are you HIPAA compliant and will you sign a BAA?

Yes. Callura is built for HIPAA-regulated healthcare use cases and supports secure handling of Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with covered entities and business associates upon request. Our platform implements administrative, technical, and physical safeguards aligned with HIPAA standards. Patient data is never sold. See our Security page for details.

Will callers know they’re talking to an AI?

Callura sounds natural and follows your practice’s scripts and tone. If a caller asks whether they’re speaking with a real person, Callura says it’s an AI assistant and offers to transfer them to your team.

Can I customize what the AI says?

Yes. Callura is trained on your specific scripts, FAQs, services, and brand voice. You control how the AI greets callers, answers questions, and handles objections. We work with you during onboarding to get the tone and content right.

What data do you store from calls?

Callura stores call recordings, transcripts, and metadata (timestamps, duration, outcome). All data is encrypted at rest using AES-256 and in transit using TLS 1.2. You control retention periods, and data can be deleted upon request.

Integrations

Integrations

Which practice management systems and booking tools does Callura work with?

Callura connects with Dentrix, Denticon, Open Dental, Eaglesoft, NexHealth, Epic, and your existing calendars. Appointments, notes, and follow-ups sync automatically, so your staff doesn’t duplicate work. If your system isn’t listed, ask us: our team configures the connection around your scheduling rules during onboarding. Med spa booking platforms are listed on our med spa page.

Does Callura work for med spas?

Yes. Med spas have their own Callura page: it answers pricing and treatment questions from your approved menu, books consultations into Boulevard, Zenoti, Mindbody, and more, and collects deposits. See Callura for med spas at calluravoice.ai/med-spas.

Which practice management systems and booking tools does Callura work with?

Callura connects with Dentrix, Denticon, Open Dental, Eaglesoft, NexHealth, Epic, and your existing calendars. Appointments, notes, and follow-ups sync automatically, so your staff doesn’t duplicate work. If your system isn’t listed, ask us: our team configures the connection around your scheduling rules during onboarding. Med spa booking platforms are listed on our med spa page.

Does Callura work for med spas?

Yes. Med spas have their own Callura page: it answers pricing and treatment questions from your approved menu, books consultations into Boulevard, Zenoti, Mindbody, and more, and collects deposits. See Callura for med spas at calluravoice.ai/med-spas.

Analytics and custom deployments

Analytics and custom deployments

Do you provide call analytics?

Yes. Callura includes a real-time analytics dashboard where you can track call volume, answer rates, booking outcomes, missed calls recovered, and conversion trends. You can also see the total value captured through Callura over time, so you always know your ROI.

Do you support custom implementations beyond healthcare?

Yes. Healthcare is our core focus, but we also build custom deployments for organizations with specialized workflows. If you're looking for low latency, natural conversation quality, and tailored integrations, select Talk to a Founder to discuss the right solution.

Do you provide call analytics?

Yes. Callura includes a real-time analytics dashboard where you can track call volume, answer rates, booking outcomes, missed calls recovered, and conversion trends. You can also see the total value captured through Callura over time, so you always know your ROI.

Do you support custom implementations beyond healthcare?

Yes. Healthcare is our core focus, but we also build custom deployments for organizations with specialized workflows. If you're looking for low latency, natural conversation quality, and tailored integrations, select Talk to a Founder to discuss the right solution.

Other

Other

How much opportunity can missed calls represent?

For illustration, 400 missed calls in a month × 30% booking intent × $4,000 patient lifetime value equals $480,000 in potential lifetime revenue. Even if this estimate is five times too high, that is $96,000 in potential lifetime revenue. This is an opportunity estimate, not monthly revenue or a guarantee: it assumes unique prospective patients who book, become patients, and are not recovered later.

How much opportunity can missed calls represent?

For illustration, 400 missed calls in a month × 30% booking intent × $4,000 patient lifetime value equals $480,000 in potential lifetime revenue. Even if this estimate is five times too high, that is $96,000 in potential lifetime revenue. This is an opportunity estimate, not monthly revenue or a guarantee: it assumes unique prospective patients who book, become patients, and are not recovered later.